Privacy Policy

Effective Date: November 2024

Visuelle Electronics (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or use our website, www.visuelleelectronics.com (“the Site”), and interact with our services. By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you visit our Site or engage with our services:

1.1 Personal Information Provided by You

  • Name, email address, phone number, and address (e.g., for service bookings or purchases).
  • Payment details when making a purchase (processed securely through third-party payment providers).

1.2 Automatically Collected Information

  • IP address, browser type, operating system, and browsing behavior via cookies and analytics tools.
  • Device information, such as hardware model and unique device identifiers.

1.3 Information from Third Parties

  • Data from payment processors or courier services for order processing and delivery.

2. How We Use Your Information

The information collected is used for the following purposes:
  • Service Fulfillment: To process repairs, purchases, and warranty claims.
  • Communication: To respond to inquiries, provide updates, and send promotional offers (with your consent).
  • Website Optimization: To analyze user behavior and improve website functionality.
  • Legal Compliance: To comply with applicable laws, regulations, and law enforcement requests.

3. Sharing Your Information

We only share your personal information in limited circumstances:
  • Service Providers: With third-party partners, such as payment processors and courier services, necessary for completing transactions and deliveries.
  • Legal Requirements: When required by law, or to protect the rights, safety, or property of Visuelle Electronics, our users, or others.
We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

4.1 Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality (e.g., enabling secure payments).

  • Performance Cookies: To analyze website performance and usage trends.

  • Marketing Cookies: To deliver relevant advertisements based on your preferences.

4.2 Managing Cookies:

You can adjust your browser settings to block or delete cookies. However, this may impact your ability to use certain features of the Site.

5. Data Security

We implement strict security measures to protect your personal information, including:
  • Encryption of sensitive data during transmission (e.g., SSL for payment information).
  • Restricted access to personal data to authorized personnel only.
  • Regular monitoring of systems to prevent breaches.
While we strive to protect your information, no method of transmission or storage is 100% secure.

6. Your Rights

You have the following rights concerning your personal data:
  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to inaccuracies in your data.
  • Deletion: Request the deletion of your personal data (subject to legal obligations).
  • Opt-Out: Opt out of receiving marketing communications by unsubscribing or contacting us.
To exercise these rights, email us at info@visuelleelectronics.com

7. Third-Party Links

Our Site may include links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before sharing any information.

8. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us, and we will delete it promptly.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, with the “Effective Date” revised accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@visuelleelectronics.com
Phone: 084 2499 101

By using our Site, you consent to the terms of this Privacy Policy.