Terms and Conditions
Effective Date: November 2024
Welcome to Visuelle Electronics! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our site.
1. Website Usage
1.1. Our website, www.genhairdist.co.za, is intended to provide information about our products, services, and promotions.
1.2. You must be 18 years or older to use this website. If you are under 18, you must obtain parental or guardian consent.
1.3. Unauthorized use of this website, including misuse of content or hacking, is strictly prohibited.
2. Intellectual Property
2.1. All content, including text, images, logos, graphics, and designs, is the intellectual property of Visuelle Electronics unless otherwise stated.
2.2. You may not reproduce, distribute, or use our intellectual property without prior written consent.
2.3 Usage of third party branded products and brand logos on our website are for illustrative purposes only.
3. Service Descriptions
3.1. We offer repair services for various electronic tools, including hair straighteners, hairdryers and hair curlers/wands.
3.2. All repairs performed are subject to availability of parts, all parts are of the highest quality
3.3. Services may include motor replacement, fan replacement, power cable replacement, element replacement, servicing and more.
4. Warranty on Repairs
4.1. A 3-month warranty is provided for all brands and models (excluding GHD Eclipse, GHD Platinum, GHD Platinum+, GHD Max, GHD Gold, GHD Original, GHD Helios, GHD Air) and is applicable only to replaced parts.
4.2. a 6-month warranty is provided for the GHD Eclipse, GHD Platinum, GHD Platinum+, GHD Max, GHD Gold, GHD Original, GHD Helios, GHD Air and is applicable only to replaced parts.
4.3. This warranty does not cover damages caused by misuse, tampering, physical damage, liquid damage, power surges or further repair attempts by third parties.
4.4. If, during the warranty period, the parts replaced become faulty for reasons other than the ones mentioned in 4.3. We will gladly replace the faulty parts at no cost.
4.5. If parts other than the ones replaced become faulty during the warranty period, you will be liable for the repair cost.
5. Pricing and Payments
5.1. All prices listed on our website are in South African Rands (ZAR) and are subject to change without notice.
5.2. Payments must be made in full before any repairs or purchases are initiated.
5.3. For online purchases, you agree to provide accurate billing and contact information.
6. Shipping and External Courier Services
6.1. We partner with an external courier service; The Courier Guy to handle shipping and delivery.
6.2. Once your package is handed over to the courier service, we are not responsible for the package. We will provide you with tracking details and timely notifications of your package.
6.3. We are not liable for any delays, damages, or loss that occur while the package is in transit with The Courier Guy.
6.4. For claims related to loss or damage during shipping, please contact us for assistance.
6.5. You are responsible for ensuring that the collection and delivery address provided is accurate and accessible.
6.6. Shipping costs are independent from repairs.
7. Returns and Refunds
7.1. Returns are only accepted for eligible products and must meet our return policy criteria.
7.2. Return shipping costs are the customer’s responsibility unless otherwise stated.
8. Third-Party Links
8.1. Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of such sites.
8.2. You access third-party links at your own risk.
9. Limitation of Liability
9.1. Visuelle Electronics is not liable for damages or losses resulting from the use or inability to use our website or services.
9.2. In no event shall our liability exceed the total amount paid by you for services or products.
10. Privacy Policy
10.1. Our use of personal data is governed by our Privacy Policy, which you can access here.
11. Amendments to Terms
11.1. We reserve the right to update these Terms and Conditions at any time without prior notice.
11.2. Continued use of our website after changes are made constitutes your acceptance of the revised terms.
12. Governing Law
12.1. These terms are governed by the laws of South Africa, and disputes will be resolved under its courts.
13. Contact Information
For questions or concerns about these terms, please contact us at:
Email: info@visuelleelectronics.com
Phone: 084 2499 101
By using this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.